QuickBooks payroll is a renowned subscription-based service offered by the software to assist employers with employee data management and punctual salary distribution. We all know internal issues are common in every software, and the same goes for QBDT. QuickBooks error 557 emerges during the payroll update, and the process freezes instantly. If payroll updates fail to download on your QuickBooks due to this error, keep reading further to understand its causes and techniques to counter them.
Get this issue resolved by a team of QB professionals available at +1-855-948-3646 for your assistance.
Reasons
This is a runtime error that mostly develops during payroll updates and can possibly lead QuickBooks to a crash. The circumstances preferred by this error to emerge are mentioned below in detail-
Subscription to the payroll service might have ended due to delayed renewal or failed validation from Intuit servers.
The service key or EIN you used to sign in to the company file might be incorrect.
Windows Firewall restrictions are a common reason for an internet connection lapse during payroll update download.
You may also like to read:- Why I'm getting the QuickBooks error 15243
Solutions
You won’t be able to execute any payroll task until this error is removed from your QuickBooks. The following methods will help you diagnose and sort out the issue from QBDT-
Solution 1- Re-subscribe to the payroll service and check the billing info
An expired or canceled payroll subscription can be a major reason this error code appears on the screen. The payroll update will not proceed further once this error emerges, and it is also possible for the software to crash unexpectedly. This happens if your payroll service subscription gets canceled due to an incorrect service key or some issues during billing. You can resolve the issue by re-subscribing to the payroll service in QuickBooks. Use these steps-
Run your web browser and sign in to the Customer Account Management Portal (CAMP) using admin account credentials.
Go to Manage your QuickBooks and click the payroll in the list of services.
Click the Payroll Subscription option present below Product & Services.
You can see the subscription status below the blue toolbar.
If Cancelled is highlighted as the status, tap Resubscribe below the status.
All your payroll service details will be displayed in the Reactivate Subscription field. Review it and tap Save and Continue if it is correct.
Also check the Subscription Details and billing information before tapping Reactivate.
You’ll receive a popup message that the payroll subscription is reactivated.
Download the payroll update afterward.
If the payroll updates fail again, move to the following solution.
Solution 2- Activate your QBDT product
This error can also develop if your QBDT isn’t registered after a recent update. Use these steps-
Close all the company files and open the Help menu.
Select the Activate QuickBooks Desktop option and enter your account details to verify.
Try payroll update again after QBDT gets activated.
Conclusion
This blog helps you understand why QuickBooks error 557 interrupts you while downloading the payroll update. The methods required to sort out the error are given in the blog, and you are advised to use them before updating payroll to prevent any issues.
Contact a QB support representative at +1-855-948-3646 if you face problems executing the solutions.
Related article:- How to fix the QuickBooks error 15276
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